Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are in Philippine pesos (Php) and are inclusive of prevailing government taxes.
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • To order online, registered customers must first log in with their designated email address and password.
  • Accepted mode of payment is strictly by credit or debit cards only.
  • Not valid in conjunction with any promotion, discounts, or membership privileges unless otherwise stated for campaigns.
  • Shangri-La Circle point accrual is not valid.
  • Product images shown are for illustration purposes only. Actual product may vary.
  • For more information, please call +6309060611379 or (632) 8688- 8888
  • Privacy Policy

Delivery

  • All takeaway ready to eat items (HEAT, Summer Palace and Senju) must be ordered at least one hour prior to delivery
  • All Bakeshop items must be ordered at least 24 hours in advance.
  • Delivery hours for HEAT and The Bakeshop are from 7am-9pm, while delivery hours for Summer Palace and Senju are from 12pm to 2.30pm, and 6pm to 9pm.
  • Delivery fee will apply depending on location. Minimum rate is Php465 nett for the first 3 kilometers and Php23 nett per additional kilometer.

Takeaway / Self Pick-up

  • All takeaway ready to eat items (HEAT, Summer Palace and Senju) must be ordered at least one hour prior to pick-up.
  • All Bakeshop items must be ordered at least 24 hours in advance.
  • Self-pick-up hours for HEAT and The Bakeshop are from7am-9pm. Self pick-up hours for Summer Palace and Senju are from 12pm to 2.30pm, and from 6pm to 9pm.
  • All orders must be collected at The Bakeshop, located at the lobby of the Tower Wing.
  • For third party pick-up service, please ensure to indicate the hotel address as follows:
    • Edsa Shangri-la, Manila, 1 Garden Way Ortigas Center, Mandaluyong City

Refund/Cancellation Policy

  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
  • Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
    1. Accept alternative item suggested by hotel, or
    2. Cancelling the order and receive full refund

Shangri-La Circle Points

  • Shangri-La Circle Points accrual is valid for items purchased except when stated otherwise. Please provide Shangri-La Circle membership number upon check-out. Not a member? Join now
  • Name presented on the credit or debit card used for payment must match the Shangri-La Circle membership details to earn Shangri-La Circle points.
  • Selected Voucher purchase are eligible for earning Shangri-La Circle Points. Kindly contact us to check the eligibility for earning Shangri-La Circle Points upon voucher redemption.
  • The delivery fee is not eligible for earning Shangri-La Circle Points.
  • Applicable government taxes are not eligible to earn Shangri-La Circle Points.

@ Shangri-La International Hotel Management Ltd.