Agreement to Terms of Use

• Prices quoted are in Philippine pesos (Php) and are inclusive of prevailing government taxes.
• Kindly inform us of any allergies or special dietary requirements when placing your order.
• Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
• To order online, registered customers must first log in with their designated email address and password.
• Accepted mode of payment is strictly by credit or debit cards only.
• Not valid in conjunction with any promotion, discounts, or membership privileges unless otherwise stated for campaigns.
• Shangri-La Circle point accrual is not valid.
• Product images shown are for illustration purposes only. Actual product may vary.
• For more information, please call +6309060611379 or (632) 8688- 8888
• Privacy Policy

Delivery

• All takeaway ready to eat items (HEAT, Summer Palace and Senju) must be ordered at least one hour prior to delivery
• All Bakeshop items must be ordered at least 24 hours in advance.
• Delivery hours for HEAT and The Bakeshop are from 7am-9pm, while delivery hours for Summer Palace and Senju are from 12pm to 2.30pm, and 6pm to 9pm.
• Delivery fee will apply depending on location. Minimum rate is Php465 nett for the first 3 kilometers and Php23 nett per additional kilometer.

Takeaway / Self Pick-up

• All takeaway ready to eat items (HEAT, Summer Palace and Senju) must be ordered at least one hour prior to pick-up.
• All Bakeshop items must be ordered at least 24 hours in advance.
• Self-pick-up hours for HEAT and The Bakeshop are from7am-9pm. Self pick-up hours for Summer Palace and Senju are from 12pm to 2.30pm, and from 6pm to 9pm.
• All orders must be collected at The Bakeshop, located at the lobby of the Tower Wing.
• For third party pick-up service, please ensure to indicate the hotel address as follows:
  • Edsa Shangri-la, Manila, 1 Garden Way Ortigas Center, Mandaluyong City

Refund/Cancellation Policy

• Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
• Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
  1. Accept alternative item suggested by hotel, or
  2. Cancelling the order and receive full refund

Shangri-La Circle Points

• Shangri-La Circle Points accrual is valid for items purchased except when stated otherwise. Please provide Shangri-La Circle membership number upon check-out. Not a member? Join now
• Name presented on the credit or debit card used for payment must match the Shangri-La Circle membership details to earn Shangri-La Circle points.
• Selected Voucher purchase are eligible for earning Shangri-La Circle Points. Kindly contact us to check the eligibility for earning Shangri-La Circle Points upon voucher redemption.
• The delivery fee is not eligible for earning Shangri-La Circle Points.
• Applicable government taxes are not eligible to earn Shangri-La Circle Points.